Refund policy

Returns are accepted within 7 days of delivery. Please note the following conditions:

• The item should not have any signs of use.

• Items need to be returned in the original packaging.

• Return shipping is covered by the buyer.
  

To start a return, contact us at modocelot@gmail.com

If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at modocelot@gmail.com

 

⚠️ Shipping Disclaimer

Please note that once your package has been dispatched and handed over to the carrier, the transit process and delivery speed are beyond our direct control. While we provide estimated delivery windows, we cannot guarantee exact arrival dates due to potential customs delays or carrier issues.

Order Cancellations & Refunds

Once an order has been shipped and a tracking number has been issued, we are unable to cancel, modify, or refund the order while it is in transit.

Lost Packages

A full refund or replacement will only be issued if the package is officially declared as lost by the shipping carrier after a formal investigation. If the tracking status is stuck but not yet declared lost, we must wait for the carrier's official confirmation before proceeding with a refund.