Shipping policy

Please note that once your package has been dispatched and handed over to the carrier, the transit process and delivery speed are beyond our direct control. While we provide estimated delivery windows, we cannot guarantee exact arrival dates due to potential customs delays or carrier issues.

Order Cancellations & Refunds

Once an order has been shipped and a tracking number has been issued, we are unable to cancel, modify, or refund the order while it is in transit.

Lost Packages

A full refund or replacement will only be issued if the package is officially declared as lost by the shipping carrier after a formal investigation. If the tracking status is stuck but not yet declared lost, we must wait for the carrier's official confirmation before proceeding with a refund.

 

Customs, Duties, and Taxes

Goods entering foreign countries are often subject to customs inspection and the assessment of duties and taxes in accordance with local laws.

 

  1. Payment of Duties: All import duties, taxes, and brokerage fees are the buyer's responsibility. They are collected at the time of delivery by the carrier or customs authority.

  2. Delays: Customs clearance procedures can sometimes cause delays beyond our original delivery estimates.

  3. Refusal of Package: If you refuse a shipment due to unexpected import fees, the original shipping fees, any return shipping charges, and duties will be deducted from your refund.

  4. Varying Rates: Customs policies vary widely from country to country, we have no control over these charges and cannot predict what they may be.

Please contact your local customs office prior to purchasing to ensure you are aware of any additional costs.